Principles of Management
by M. Carpenter, T. Bauer, B. Erdogan
Publisher: Flat World Knowledge 2009
Principles of Management by Carpenter, Bauer and Erdogan teaches management principles to tomorrow's business leaders by weaving three crucial threads through every chapter: strategy, entrepreneurship and active leadership.
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by David Craig - Original Book Co
The inside story of the consulting money machine. Lying, cheating, falsifying results, plagiarism, incompetence, manipulation, tax evasion, expenses fraud, sex and alcohol abuse. Find out what happens when management consultants come to town.
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Customer Relationship Management (CRM) is growing in importance due to the challenging business environment faced by organisations throughout the world today. In this textbook a review of the theoretical conditions for CRM is given.
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How can public managers and public services become more productive, more outcome-driven and more agile? How can we achieve better alignment between ever-growing citizen expectations and the realities of constrained service provision?
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This book outlines the challenging role of the manager. The main topics such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, motivating, trust and flowcharting.